Policies

At Transforming Midlife Ltd, your privacy is important. This Privacy Policy explains how your personal information is collected, used, stored and protected when you visit this website, make a purchase, book a session or programme, complete a questionnaire, or work with me online.

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Information I may collect

Depending on how you interact with Transforming Midlife, I may collect information including your:

• name and contact details, such as your email address and telephone number;

• booking and appointment information;

• payment and transaction information;

• responses to pre-session questionnaires, forms and assessments;

• information you choose to share about your wellbeing, lifestyle, habits, behaviours, goals or personal circumstances;

• information relevant to the service you have booked, which may include health, medication or bariatric surgery information where appropriate;

• communications with Transforming Midlife; and

• email preferences if you choose to join the mailing list.

 

I will only ask for information that is reasonably necessary to provide my services or operate Transforming Midlife.

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How your information is used

Your personal information may be used to:

• manage bookings and appointments;

• prepare for and provide personalised hypnotherapy, NLP and coaching sessions;

• personalise programmes, resources and hypnotherapy recordings;

• process purchases and payments;

• communicate with you about your booking, programme or purchase;

• maintain appropriate client and business records;

• respond to enquiries;

• improve the services and client experience offered by Transforming Midlife; and

• send news, resources or marketing communications where you have chosen to receive them.

 

You can unsubscribe from marketing emails at any time.

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Pre-session questionnaires and client information

If you complete a pre-session questionnaire or other client form, the information you provide is used to help me understand your circumstances, prepare for your session and tailor the support I provide.

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Some of the information you choose to provide may be personal or sensitive in nature. Please only provide information that you are comfortable sharing and that is relevant to the support you are seeking.

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Information shared as part of your work with Transforming Midlife is treated confidentially, subject to any legal obligations or circumstances where disclosure may be necessary to protect you or another person from serious harm.

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Storage and security

Reasonable safeguards are used to protect personal information against loss, unauthorised access, use, modification or disclosure.

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Transforming Midlife operates online and uses trusted third-party technology and service providers to support the delivery and administration of its services. These may include website and form providers, appointment scheduling platforms, video-conferencing services, email providers, payment processors and other secure business systems.

 

As some of these providers operate internationally, personal information may be processed or stored outside New Zealand. Where third-party providers are used, reasonable care is taken to select reputable services with appropriate privacy and security practices.

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Personal information is retained only for as long as it is reasonably required for the purpose for which it was collected, or where retention is required by law or professional obligations. Information that is no longer required will be securely deleted or disposed of where appropriate.

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Payments

Payments may be processed through third-party payment providers. Transforming Midlife does not directly store full credit or debit card details where payments are processed through these providers.

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Payment providers process your information in accordance with their own privacy and security policies.

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Email communications

If you choose to subscribe to emails from Transforming Midlife, your contact details may be used to send resources, news, information about services and occasional offers.

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You can unsubscribe at any time using the unsubscribe link included in marketing emails.

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Transactional communications relating to an existing booking, purchase or programme may still be sent where necessary.

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Website information and cookies

This website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve the online experience.

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Some third-party services integrated with the website may also use cookies or similar technologies in accordance with their own privacy policies.

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Where required, you can manage your cookie preferences through the options provided on the website or through your browser settings.

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Sharing your information

Transforming Midlife does not sell or rent your personal information.

Information may be shared with trusted third-party service providers where this is necessary to operate the business or provide the service you have requested.

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Information may also be disclosed where required by law or where disclosure is reasonably necessary to protect the safety or legal rights of you, another person or Transforming Midlife.

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Your privacy rights

Under New Zealand privacy law, you have rights in relation to the personal information held about you, including the right to request access to your information and to ask for incorrect information to be corrected.

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Where appropriate, you may also ask for personal information to be deleted, subject to any legal or professional obligations requiring it to be retained.

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If you would like to access or correct your information, have a privacy concern, or would like further information about how your personal information is handled, please contact:

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Transforming Midlife
Karen Dugdale
Email: hello@transformingmidlife.com

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If you are not satisfied with how a privacy concern has been handled, you may also contact the New Zealand Office of the Privacy Commissioner.

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Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to Transforming Midlife's services, technology or legal obligations. The current version will always be published on this website.

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Last updated: August 2026

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