Booking, Payment & Cancellation Policy

​Your appointment time is reserved specifically for you. I understand that sometimes plans change, so I aim to keep my cancellation and rescheduling policy as fair and straightforward as possible.

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Payment and confirmation
Payment is due no later than 7 days before your session. Your appointment is fully confirmed once payment has been received.

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If you book a session within 7 days of the appointment date, payment is due at the time of booking.

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Rescheduling your session
If you need to move your appointment, please provide at least 48 hours' notice. Your payment can then be transferred to your rescheduled appointment.

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Where less than 48 hours' notice is given, the session fee may be non-refundable and a new payment may be required to book another appointment.

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Cancelling your session
If you cancel more than 48 hours before your appointment, your session fee will be refunded.

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Cancellations made within 48 hours of the appointment, or failure to attend your session, are non-refundable except in exceptional circumstances.

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After your session has taken place
Your personalised session includes the 90-minute online coaching session, personalised hypnotherapy audio, written roadmap and follow-up support.

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Once your 90-minute session has taken place, the service is considered to have commenced and the session package is non-refundable, including if you choose not to use the personalised audio, roadmap or follow-up support provided as part of your package.

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Your personalised hypnotherapy audio and written roadmap will be provided within 72 hours of your session.

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Exceptional circumstances
I understand that genuine emergencies and unexpected circumstances can happen. Where this is the case, please contact me as soon as possible and I will consider the circumstances individually.